We provide intangible goods that are non-reversible once acquired. It is essential for our valued customers to be aware of this prior to engaging in any transactions on our platform. In case you encounter any difficulties, we strongly encourage you to promptly get in touch with our dedicated Customer Support team for assistance. We firmly believe that most concerns can be effectively addressed through email communication, promoting a seamless interaction between us and our esteemed clientele.
To facilitate effective communication, we suggest using the Contact Us page on our website as your primary method of reaching out. Our diligent Customer Service Department is committed to addressing your concerns within a reasonable timeframe, typically responding in less than 24 hours. Our response will be thorough, involving a comprehensive review of your issue and the provision of a customized solution to meet your specific needs.
For Refund Requests That Meet The Eligibility Criteria, Please Adhere To The Following Guidelines:
Non-delivery of product or service:
At times, processing delays may lead to extended order completion times. Should such situations arise, we recommend seeking assistance by promptly reaching out to us. Claims related to non-delivery should be submitted in writing to our Customer Service Department within 7 days from the date of placing the order.
Product not-as-described:
Issues concerning products or services that do not align with their descriptions should be reported to our Customer Service Department within 7 days from the date of purchase. It is crucial to provide clear evidence supporting your claim that the purchased item does not match its description on our website. Please be aware that complaints based solely on false expectations or personal preferences cannot be accommodated under any circumstances.